Skip to content
1. Definition of Consumer and Protected Rights
Under the Consumer Protection Act, 2019, any person who buys goods or hires services for consideration (excluding commercial resale) is a consumer. Recognised rights include protection against hazardous goods, the right to information, right to choice, right to be heard, right to seek redressal, and right to consumer education.
2. The Three-Tier Adjudication System
The Act established pecuniary jurisdictions across commissions: District Consumer Disputes Redressal Commission (claims up to ₹50 Lakhs), State Commission (₹50 Lakhs to ₹2 Crores), and National Commission (NCDRC) for claims exceeding ₹2 Crores.
3. E-Filing via E-Daakhil and Mediation
The 2019 Act introduced the E-Daakhil portal, enabling consumers to file complaints online from anywhere. The Act also empowers commissions to refer matters to attached Consumer Mediation Cells for expeditious, amicable resolution.